Some features and functions may not be available on your phone

Please ask your Office or IT Manager for more information

Making a Call

NOTE:  There’s no need to dial “9” or “1” when making an outside call. After entering the number, including Area Code, you may press pound (#) to immediately place the call. 

• Dialing – Lift the handset, Press the Speakerphone or the Headset answer button (when a headset is connected). Dial an extension or outside telephone number.
• Pre-Dialing – Without Lifting the handset, Pressing Speakerphone or the Headset answer button (when connected), Enter an extension or outside number. Once the digits shown in the phone’s display are correct, Lift the handset, Press Speakerphone or Headset (when a headset is connected) to place the call.
• From Call History – Press the History Soft Key (press the EXIT Soft Key if you do not see the History Soft Key). Use the Right Arrow button to move through the five different Call History Logs (All, Dialed, Received, Missed or Forwarded Calls). Use the Up and Down Arrow Keys to highlight the number you wish to dial (You may use the Left and Right Arrow buttons and the DELETE Soft Key to make corrections to the digits entered) and then press the SEND Soft Key, lift the Handset or press the Headset answer button to place the call.
• Calling the Latest Missed Call – Press the “View” Soft Key or the “”Redial” hard key to see the latest missed call. You may scroll up or down to select the correct call. Then, press the SEND Soft Key, lift the Handset, press the Speakerphone button, or press the Headset answer button to place the call.
• If you are already on a Call – Press another available Call/Line button (on the left side of screen 1) and Dial the new call as detailed above.  Note: When you press another available Call/Line button, the current call will automatically be placed on Hold. Do Not Use the “Hold” button.

Receiving a Call

• From the Handset – Lift the handset to answer an incoming call.
• From the Speakerphone – Press the Speakerphone Button. While using the Speakerphone, you may pick up the handset to continue the call.
• From a Headset – Press the call answer button on the headset or press the Headset Button.

Placing a Call On Hold

NOTE: Hold is only used when the call will be Resumed from the same phone.  DO NOT USE HOLD WHEN TRANSFERRING A CALL.

• While on a Call – Press the “Hold” Soft Key.
• Recover a Call from Hold – Press the “Resume” Soft Key or the appropriate flashing Line Key.

Transferring a Call

NOTE: Do Not use the On Hold button. 

• Attended (Announced) Transfer – While on a call, Press the “Transfer” Soft Key (the call will automatically be placed On Hold), Dial the extension number (or press a DSS/BLF Button) and announce the call. Then, press the TRANSFER Soft Key again to connect the caller.
• Unattended (Unannounced) Transfer – While on a call, Press the “Transfer” Soft Key (the call will automatically be placed On Hold), Dial the extension Number (or press a DSS/BLF Button) and Press the “Transfer” Soft Key again to connect the extension with the original caller.
• Voicemail Transfer – While on a call, Press the “Transfer” Soft Key (the call will automatically be placed On Hold), Dial 7 and the extension numberand Press the “Transfer” Soft Key again to connect the call directly to the extension’s voicemail.

Parking a Call

NOTE: Parking a call is a form hold, that allows a call to be retrieved from any other phone in your Ingenious domain. There are two methods of parking a call which are described below. Your phone will only be set to use one of these methods.

• Dynamic Call Park – While on a call, Dial *** (or press the PARK button). Next, listen for “the call is parked at 7xx“. Then, inform the intended recipient (see Paging) that their call is parked at 7xx.

• Static Call Park – While on a call, Press one of the green lighted buttons (PARK 1, 2, 3 etc). Then, inform the intended recipient (see Paging) that their call is Parked at PARK 1, 2, 3 etc.

Retrieving a Parked Call

• Dynamicly Parked Call – Dial the Park Number (7xx) then Pound (#).
• Statically Parked Call – Press the appropriate red lighted PARK Button (PARK 1,2,3 etc.)

Forwarding Calls

• Press MENU, then select Features, Call Forward and then Always Forward, Busy Forward or No Answer Forward. Use the Up and Down Arrow Keys to Set the Outside Telephone or Extension number that calls are to be forwarded to. Once set up, this feature can be Enabled and Disabled as necessary.
• Your phone may have a button that will forward calls to your phone to a predetermined number. Pressing this button will turn on/off the forwarding of your calls.

NOTE: When Call Forward is activated, an icon will appear at the top of the phone’s screen to indicate that calls to your phone will be forwarded to another destination.

Voicemail

• Setting Up Voicemail Options and Greeting(s) – Press the MESSAGE button. When asked, enter the password (4-16 number PIN). Next you will be asked to record your name, change your password (4-16 number PIN) and record your (choose greeting number 1) greeting.

NOTE:  Entering a Voicemail PIN other than the one you entered during the Welcome Email Complete Setup process will override the previously set PIN.

• Changing your Voicemail Options and Greeting(s) – Press the MESSAGE button. When asked, enter the password (4-16 number PIN). Next, press 5 to “Options Menu” and follow the prompts to change your password (4-16 number PIN) and record your name. Next Press # to return to the main menu. Then press 6 for “Greetings Menu” and follow the prompts to record, review or select greetings.

NOTE:  Greetings are numbered from 1 to 10. We recommend using Greeting 1 as your primary greeting and 2-10 for other greetings such as vacation. Follow the voice menu to Option 6. Then use Option 3 to “Select Greeting” and follow the voice menu instructions to record. greetings and set the greeting to be played to callers.  

• Listening to your Messages:
  • From your Phone – Press the MESSAGE Button. When prompted, enter your password (PIN) and then follow the voice menu instructions.
  • From your Email – If set up, you will receive an email notification for each new voicemail left at your extension. You may click on the attached file to play the message using the media player of your device. NOTE: The message will be left on your phone as a new message until deleted.
  • From another phone in your office – Dial 5000. When prompted to enter your “account number” (your extension or voicemail number) and the password (PIN)  (followed by the pound [#] key).
  • From Outside the Office – Call your office and ask to be transferred to 5000. OR there may an option in your company’s Auto Attendant or a public telephone number that will connect you directly to your company’s voicemail service. Ask your Office Communications Administrator or IT Manager for help.
• Sending a Voicemail to another Voicemail User – DIAL 7 and the extension number you want to leave a message for. Follow the voice menu instructions.
• Forwarding a Voicemail Message to another Voicemail User – After listening to a voicemail message, Press 3 and follow the voice menu instructions to send the message to another individual or voicemail group. During this process, you may follow the voice menu instructions to add a comment to the message.

NOTE:  IF YOUR VOICEMAIL IS SET UP TO NOTIFY YOU BY EMAIL WHEN YOU RECEIVE A NEW VOICEMAIL MESSAGE AND YOU DO NOT SEE THE NOTIFICATION EMAILS IN YOUR “INBOX”, PLEASE CHECK YOUR JUNK OR SPAM FOLDER. IF YOU FIND ONE OR MORE NOTIFICATION EMAILS IN YOUR JUNK OR SPAM FOLDER, PLEASE CHANGE YOUR EMAIL ACCOUNT SETTINGS TO ALLOW FUTURE EMAIL FROM “notify@ingenioussbp.com” TO GO TO FLOW TO YOUR INBOX. YOU MAY NEED TO ASK FOR HELP FROM YOUR EMAIL PROVIDER OR CORPORATE EMAIL SERVER ADMINISTRATOR.

Volume Adjustment

NOTE: If your phone loses power or reboots volume levels may return to their default settings.

• Use the Volume adjustment bar to adjust the Ringer, Handset, Speakerphone or Headset volume.
• Once adjusted, each respective volume setting will stay at the last level set.

Conferencing

• Three-Party Conference – DIAL an extension or outside phone number. PRESS the “Conference” Softkey. Dial another extension or outside phone number. Press the “Conference” Softkey to join the first dialed party to the conference.
• Audio Meeting Room (AMR) – If you are authorized, DIAL the Audio Meeting Room (AMR) (aka Conference Bridge) access number (provided by your Office or IT Manager) or Press the CNF BR Button on your phone. When you enter the AMR as a Participant or the Leader, you will be asked to enter a password (also provided by your Office or IT Manager) and record your name. When you are joined to the AMR, your recorded name will be played to others who are already in the AMR and again when you leave to those remaining in the AMR. If you join the AMR before the Leader, you will hear music until the AMR Leader joins. We strongly suggest that the Leader join the AMR a few minutes before the scheduled meeting time to greet Participants as they join. As Participant(s) enter or leave the AMR their recorded name will be announced. Once the AMR Leader has joined, any Participants who have been waiting for the Leader (hearing music) will be announced and able to speak to all others in the AMR, unless the Leader has muted all Participants.  NOTE: Each AMR can have only one leader. If another Leader logs-in, the current Leader will be replaced by the last Leader to log-in.
• Transferring a Caller to an AMR – Anyone who calls your office can easily enter an AMR by transferring their call to a AMR Direct Access Number (provided by your Office or IT Manager). There also may be a public telephone number which connects outside callers directly to an AMR. Ask your Office or IT Manager help with this.

Paging Phones, Page Overhead and Page All

NOTE:  Some or all paging options may not be enabled for your office. Please check with your Office or IT Manager for more information. If your phone does not have a PAGE button, the “down arrow” may be enabled as a Paging Phones button.

• Paging Phones – Press the PAGE button, pause for the tone, then speak.
• Paging Overhead – If your phone has a PAGE OH button, it functions as above, except that pages are heard through your Over Head Paging system.
• Page All – If your phone has a PAGE ALL button, it functions the same as above and pages are heard through All Phones as well as your Over Head Paging system.

Picking Up a Call

NOTE:  All Call Pick Up options may not be enabled for your office.

• Direct Extension Pickup – Dial *35# and the Extension Number.
• Any Call Pickup – Dial *36#.  (draws a call ringing at any phone to your phone)
• Department/Area Pickup – Dial *37#. (draws a call ringing in your department or area to your phone)
• Self Pickup – Dial *38#.  (draws the call from your other device to the device you want to use now)

Extension Sharing

NOTE: Applies only to phones which have Extension Sharing enabled.

To Enable or Disable Extension(s) – Press the CHANGE button. Use the up and down arrow keys to highlight the extension that you wish to enable or disable. Press the Switch button to change the status of the extension (enable or disable). Press the Save button. Repeat this process for each extension you wish to change the status of. Lift and replace the handset to quickly return to the idle phone screen.

Intercom Calling

NOTE: Using this feature causes the phone you are calling to Auto-Answer in full speaker/microphone mode. The called phone receives a brief tone before the Intercom call is connected. This means that the caller can hear sounds and voice from the area where the called phone is located. PLEASE USE THIS FEATURE WITH CAUTION.

To Intercom Call an Extension – Dial *50 plus the extension number. Wait briefly for the tone and then speak. The called party (phone) can speak back to you hands-free using the speakerphone and microphone of their phone. The called party may also choose to pick up their phone’s handset to speak and hear through their phone’s handset.

Transferring or Picking up a Call from another Phone on your Extension

NOTE: Applies only to Extensions with more than one (1) phone connected to the User Account. For example another “hard phone” or a ReachUC Application.

Transferring from the phone where the call is now – Press TRANSFER, Dial your own extension number and then Press TRANSFER again. The other phone will ring.

Picking Up a call from another of your of your “hard phone(s)” – From the other phone, Dial *38#. The call will be moved to that phone.

Picking Up from your ReachUC Mobile or Desktop Application – Dial  *38 and then press the Call button on the ReachUC application. The call will be moved to that ReachUC app.

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