What is UCaaS?

What is UCaaS?

Unified Communications as a Service (UCaaS) is a combined suite if services that reside in the “cloud”, and include multiple forms of communications into one application which is provided “as a service”.

As businesses migrate to cloud-hosted communications services they are looking to improve efficiency by using UCaaS to streamline internal and external communications. In addition to traditional voice and faxing and conferencing services, UCaaS integrates enterprise messaging, presence, online chat, interactive video conferencing, and HD web presentation. UCaaS allows businesses of all sizes to reduce travel costs, communications logistics and improve their bottom line.

Most cloud-hosted communications platforms provide apps that can run on Windows, MacOS, Android and iOS allowing users to communicate on whichever device they choose and with apps of other platform.

Today’s telecommunications solutions go well beyond the audio-based phones of the past. They incorporate many of the features that once required costly hardware investments, installing multiple pieces of software on several devices, and still lacked universal interoperability with other platforms.

For more information about UCaaS on the ingenious Smart Business Phones platform, email info@ingeniousphone.com.